Aged Care Assessment (ACA)
Health professional information
Clinical service overview
We are a free service conducting Comprehensive assessments and Home Support assessments for people who need to access community or residential aged care services.
The assessment takes place in the person’s home setting or in the hospital and assesses eligibility to access Commonwealth funded services:
- Residential aged care
- Residential respite care
- Transition care program (TCP)
- Short-term restorative care (STRC)
- Support at Home (SAH)
- Commonwealth Home Support Services (CHSP)
The assessment also:
- Involves clients, their support people and service providers in the assessment and care planning process
- Arranges interpreters to assist in the assessment process if required
- Provides information, referrals and liaising with other aged care services
Refer your patient
How to refer for an aged care assessment in the community
Referrals can be made by clients, family, carers, case managers and General Practitioners (GPs).
Referrals are made directly to My Aged Care (MAC):
Referral phone: 1800 200 422
Referral webform: Apply for assessment online
How to refer for an aged care assessment in a local hospital setting covered by Alfred Health ACA
If you are a hospital social worker and referring for an inpatient assessment for permanent residential care, residential respite care and/or a TCP program, please refer via the Single Assessment System My Age Care Hospital Referral Form.
Completed forms to be emailed to gcintake@alfred.org.au or fax: (03) 9076 6428.
For any hospital referral queries, please call our hospital triage mobile: 0458 327 454.
Assessment eligibility criteria
- People aged 65 and over or 50 years and over for Aboriginal or Torres Strait Islander people
- People under 65 years of age; deemed homeless or at high risk of homelessness, with care needs, contact My Aged Care Contact Centre to discuss referral
- MAC Contact Centre - 1800 200 422
- Clients must consent to an aged care assessment
Exclusion criteria
People aged under 65 are required to contact My Aged Care who will direct the client to either the National Disability Insurance Scheme: NDIS (if current participant) or advise of need to contact alternative age-appropriate services.