Facilities & services at The Alfred
The Commonwealth Respite and Carelink Centre Southern Region operates from Alfred Health at a range of sites, and can be contacted on 1800 052 222 or visit the Carer South website.
HealthSmart Pharmacy is located in the retail area on the ground floor near the main entrance. Retail items such as toiletries and giftware are available for purchase at this chemist.
- Monday to Friday, 8:00am – 7:00pm
- Saturday, 10:00am – 5:00pm
- Sunday, 10:00am – 2:00pm
Phone (03) 9521 2233
Enquiries about your health
Your family and friends will want to know how you are during your stay with us.
They are welcome to phone The Alfred on (03) 9076 3159 or (03) 9076 3160.
Giving flowers and potted plants to patients is a wonderful idea and can certainly help their emotional wellbeing.
In some areas, such as the Intensive Care Unit (ICU) we cannot allow flowers and potted plants for patient safety reasons. Other gift options such as balloons and food items are a good substitute.
The newsagent stocks a limited selection of flowers.
Florists are located in the Prahran shopping precinct, on the corner of Commercial Road and Chapel Street.
Food and drinks
Alf's Cafe is located in the retail area on the ground floor near the main entrance.
- Monday to Friday, 6:00am – 8:00pm
- Weekends and public holidays, 6:30am – 7:30pm
Phone (03) 9076 8245
Café Alfretti is located at the corner of Commercial and Punt Roads on the ground floor of the Alfred Centre.
- Monday to Friday, 6:30am – 4.00pm.
Phone (03) 9076 5022
Vending machines are situated at several locations around the hospital.
Getting cash out
ATMs are located in the retail area on the ground floor near the main entrance. Machines from a range of financial institutions are situated near the lifts to the main ward block and outside the pharmacy.
In some areas we will ask you to turn off your mobile phone and other devices so they do not interfere with the operation of medical equipment or disturb others.
Newsagency and post office
A newsagency and post office is located in the retail area on the ground floor near the main entrance.
- Monday to Friday, 6:30am – 7:00pm
- Saturday and Sunday, 8:00am – 7:00pm
- Public holidays, 8:00am – 6:00pm
Phone (03) 9521 5293
Pastoral and spiritual care
Our Pastoral Care Department provides care to all patients, family and staff within the hospital community and acknowledges and understands the difficulties with being in hospital, trauma and ongoing illness. Pastoral care staff aim to respond to the diverse emotional, spiritual and religious concerns and needs of all people and to support patients and those who care for them. The Alfred’s Spirituality Centre is on the ground floor in the Linay Pavillion. It is always open and is an area for private prayer, reflection and stillness for all. There is an ablutions room for ritual washing and male and female Muslim prayer spaces. You can contact Pastoral Care by calling (03) 9076 3138 or ask staff to make contact for you.
Find out more about Pastoral and spiritual care.
Public telephones are located throughout the hospital for patient and visitor use. Please ask your ward clerk for the phone located closest to your ward.
Public toilets are situated at various locations throughout the hospital site, including near the ATM on the ground floor, near the Emergency Department waiting area, near the Ian Potter Library and on most ward levels near the main stairwell.
Visitors should use public toilets and not patient toilets.
Alfred Health has security officers on site 24 hours a day to assist patients, visitors and staff. Staff can assist you to contact this service.
The hospital is a smoke free environment. Smoking is not permitted in the buildings or the hospital grounds.
If you are a patient who smokes, you may speak to staff about your needs and seek support.
The Department of Veterans Affairs can be contacted on 1800 555 254 or via the DVA website.
Volunteers are vital to our hospital.
The Alfred volunteer program offers services including hand and foot massages, tea and coffee trolley service to outpatients, shop trolley service for inpatients, social visiting and a concierge service supporting patients when accessing the hospital.
Ask staff for more information.
Alfred Health has introduced a free WiFi service for patients across our hospitals. You are welcome to use your own mobile device (such as a mobile phone, tablet or laptop) to access the internet.
To access the service, you must be in range of an access point at the hospital and have a compatible device.
Via WiFi settings on your device, select AH-GUEST then read and agree to acceptable usage guidelines.