Information for carers

Carer’s Certificates

Medical staff can provide Carer’s Certificates for attending appointments with your relative or friend.

Payment

The Greenhouse is a free, publicly funded service. Patients can also choose to be admitted as private patients, with no out-of-pocket expenses. Private health fund payments help us improve services, but private rooms or extra services aren’t guaranteed. Please speak with staff for more details.

Find out more about being a private patient.

Medication Information

If you’re directly involved in the patient’s care and they consent, you have the right to medication information. The pharmacist will review medications with you before discharge and you can discuss with the treating team.

Raising Concerns

The medical team welcomes any concerns or questions. We will provide contact details and follow-up information for post-discharge support.

Follow-up Meetings

Your attendance depends on the patient’s needs, which may change over time. The treating team will discuss appointments, support networks, and the discharge plan during the final meeting.