The Alfred Health Patient Portal enables our patients to easily access their Alfred Health medical information online.
At this stage the Patient Portal is available for a small cohort of patients from the epilepsy clinics, but we are aiming to make this available to all patients in late 2019.
- View your upcoming appointments
- View your pathology results from tests conducted at the Alfred Health pathology laboratory (14 days after a final result has been determined), excluding anatomical pathology and genetic testing
- View letters that have been sent to you
- View your inpatient Discharge Summaries from any unit
- Securely send a message to ask a question of your care team
Find out more about how Alfred Health treats information about you.
Why is Alfred Health implementing a Patient Portal?
Alfred Health has always been at the forefront in adopting new technology, and this is the first implementation of this technology for adult health services in Australia. We want to enable our patients to easily access their Alfred Health medical information online.
What information is available through the Patient Portal?
You will be able to:
- View upcoming appointments
- Check pathology results from tests conducted here at Alfred Health (fourteen days after a final result has been determined), excluding anatomical pathology and genetic testing
- View your letters
- View your inpatient discharge summaries from any unit
- Securely send a message to ask a question of your care team
When will the Patient Portal be implemented?
A trial of the Patient Portal will be undertaken with epilepsy clinic patients from July 2018. The Patient Portal is expected to be made available to all patients in 2019.
Is there an App I can download?
At this stage, the Patient Portal is optimised for desktop use only.
Who can have an Alfred Health Patient Portal account?
At this stage the Patient Portal is available for a small cohort of patients from the epilepsy clinics, but we are aiming to make this available to all patients in 2019.
Patients must be over 18 years of age.
How can I create a Patient Portal account?
If you are a current or new patient of the Epilepsy Unit, your clinician or clinic coordinator may discuss the trial of the Patient Portal.
If you would like to be involved in the trial, and meet the requirements, an account will be made available to you.
Do I need an email address to sign up?
Yes. You can only have access to a Patient Portal account if you have an email address.
I deleted/have not recieved the invitation email, what do I do?
Check your junk or spam folder in your email. If you still cannot find it, call our helpdesk on (03) 9076 7818 or email email@example.com.
Can I give permission to my carer, relative or guardian to access my Patient Portal?
You can grant permission for someone from your family, a carer or guardian to have access – this is called proxy access. Proxy user accounts will have their own logon and password and see the same information you do.
You can remove permissions for proxy access by contacting the Patient Portal helpdesk: (03) 9076 7818.
How do I cancel my account?
If you'd like to cancel, please call us on (03) 9076 7818 or email firstname.lastname@example.org.
Where does the information in the Patient Portal come from?
Your health information in the Patient Portal comes directly from your Alfred Health electronic medical record. This information is added and updated by the clinicians you see at Alfred Health.
What should I do if information in the Patient Portal is incorrect?
Speak with your doctor at your next visit. If the information is related to your Epilepsy treatment, please contact the Epilepsy team, or send a message through the Patient Portal. If the information is related to other treatment, please contact the relevant treating team.
Can I see my complete medical history?
Your full medical history is not available through the Patient Portal at this time. You can access your full medical record through the Alfred Health Freedom of Information process.
Is my information secure in the Patient Portal?
Alfred Health uses the latest in secure technology to protect your health information. No personal data is stored on your browser, phone or tablet. Your username and password is unique. To help protect your health information always log out of the portal at the end of your session.
The portal will automatically log out if your keyboard or keypad is inactive for 15 minutes. Information stored within Alfred Health’s electronic medical record adhere to the highest security standards, including encryption and password protection. We support, promote and comply with all Victorian privacy legislation.
Can I schedule, change or cancel appointments through the Patient Portal?
You can view upcoming appointments, but changes and cancellations will need to be made by calling the clinic directly. You cannot schedule appointments directly with Alfred Health clinicians at this stage.
How long do I have to wait for test results to appear in the Patient Portal?
Test results are not instantly available. You will usually be able to see test results within 14 days of the final result, so your clinicians have time to review the results.
Why are some test results missing?
Anatomical pathology, genetic testing and tests conducted at other facilities are not available: these results will be provided by your care team.
What if I can't understand my test results?
Talk with your Alfred Health clinician or your GP. The reference range for a test and generic online health information can help you interpret a test result but it is not always relevant to your individual health situation. Your doctor can discuss your results with you and advise what action you should take based on those results.
Can I send a message to my doctor through the Patient Portal?
You can send a secure message to the Epilepsy team, if you are a current patient of the Epilepsy Clinic, any other clinicians can be contacted through the relevant clinical area.
I have forgotten my password or username. What should I do?
You can reset the password yourself using the “Don’t remember your password?” link.
Where can I send any feedback or suggestions about the Patient Portal?
Please email email@example.com or phone (03) 9076 7818.
If you have feedback about your Alfred Health experience contact the Alfred Health consumer liaison team.