Thank you for your feedback

Thank you for providing feedback to Alfred Health.

This reply confirms we have received your feedback.

If you have provided a compliment, we will forward your positive feedback to the area manager to share with relevant staff.

If your feedback relates to a concern, it will be forwarded to the relevant area manager to investigate and review. A response will be provided if requested.

Most concerns can be addressed in a few days, however more complex matters may take longer.

If you or your relative is currently in hospital and you are worried, please take the following steps;

• Speak with the doctor or nurse looking after you/your relative and explain that you are worried.
• If you do not feel that your concerns have been resolved, ask to speak with the Nurse in Charge

Alfred Health has a Let Me Know service, which you can call to if you are still concerned after talking with a member of staff. The number is 1800 901 445.

Have the room and bed number ready. You may be asked some questions to help us respond to your concerns.