Tell us about your care
If you have recently used our services, we would like to hear from you about your experience
Our Patient Experience Survey helps us find out what you think about all aspects of your treatment and care. Your feedback plays a key part in helping us improve services. Tell us about your experience by completing one of the online surveys below.
Find out more about the Patient Experience Survey
The Patient Experience Survey (PES) was developed by Alfred Health to measure all aspects of your experience using our services. We ask a range of questions about your experience of respect, compassion, access, communication, clinical care, family involvement and overall satisfaction.
Results from this survey are reported to Alfred Health Executive and Board. Managers and staff use information from the survey to improve care for patients.
The survey takes around 10 minutes to complete and consists of:
- a short section about you
- some set questions about 8 key aspects of care, and
- some targeted 'area of focus' questions that change every 3 months
The survey will guide you through each section and can be completed using your phone, tablet or computer.
The survey is completely anonymous and we cannot identify you from any of the information you provide.
If you have completed the survey, you do not have to do so again. You may have been surveyed by one of our trained volunteers in the hospital or over the phone.
If you have used a different service or have had another experience since, you might like to tell us about this and take the survey again.
We use your feedback to help us make changes and improvements to our services and the quality of care we provide. Your feedback enables us to take immediate action when a problem is identified and shows how effective the change or improvement has been.
If you need assistance completing the survey, please email firstname.lastname@example.org
If you prefer, we can arrange for one of our trained volunteers to call you and to complete the survey over the phone, or if you speak another language, with a telephone interpreter.
Email email@example.com with your request