Visitors & visiting hours
Protecting our patients, visitors and staff is more important than ever during the coronavirus (COVID-19) outbreak.
Effective from midnight Wednesday 22 July 2020, all patients/visitors/carers will be required to wear surgical masks, which will be provided upon entrance to the hospital.
Effective from Friday 17 July 2020, there will be no visitors to Alfred Health's sites, except under special circumstances.
Visitors are NOT permitted except if required as a care giver or in special circumstances.
We know this will cause disappointment but is a necessary step in protecting patients, visitors and staff during this difficult time.
Alternatives to visiting such as phone calls and video chat are available.
Requirement for special circumstance visitors/carers in all areas
- Do not attend if you are unwell, this includes anyone:
- diagnosed with COVID-19
- awaiting test COVID-19 test results
- who fails hospital entry screening
- who is a contact of a confirmed case within the last 14 days
- in isolation after overseas travel
- Special circumstance/carer visits will be determined by the relevant ward
- Maintain 1.5m distance from patients, employees and others
- All patients/visitors/carers will be required to wear surgical masks, which will be provided upon entrance to the hospital
- Appropriate Personal Protective Equipment to be worn as directed by Alfred Health staff
- Present a permission letter granting access obtained from relevant ward
- Everyone will be screened on entry to the hospital for signs of COVID-19
- Present to the reception area of the department or ward of the person you are visiting to sign in on arrival, and sign out on departure.
Critically ill, palliative, mental health, children and patients with a complex disability
- Close family members or significant others only
- Maximum of one person at the bedside at one time
- Access is at the discretion of the clinical team for visitors to ICU and Emergency Department
- Patients nearing end of life are allowed two visitors at a time, at any time of day
- Patients under 18 years of age are allowed one visitor at any one time
- Visitors cannot wait in clinical areas such as family rooms/lounge areas.
Attending appointments and day treatment areas
- The presence of a carer/support person is permitted when the patient requires assistance with communication, wayfinding, mobility, personal care or behaviour management
- The carer/support person will be required to wear a surgical mask and be screened on entry to the hospital.
Women’s at Sandringham
Birth Suite Patients
- One partner or support person
- No time limitations whilst in birth suite.
Post Natal Wards
- One visitor per patient for a maximum of two hours per day.
Special Care Nursery
- 1 parent per visit - unrestricted visiting.
External food for patients
- No food deliveries for patients from families or external agencies are currently allowed, this includes Uber eats deliveries (which will not be accepted at any time of the day).
- Small amounts of food items may be left at reception if they are non-perishable items and in unopened packaging. This includes dry or sweet biscuits, muesli bars, small tins of tuna and boxed chocolates. It does not include anything unsealed or requiring refrigeration.