Alfred Health Mobile App Privacy Policy
Overview
Alfred Health takes seriously its obligation to protect the privacy of your personal and health information in accordance with Victorian privacy legislation and Government policy. We support, promote and comply with the Health Privacy Principles in the Health Records Act 2001. We protect the privacy of your personal and health information that we hold, and use it only for the purposes for which it was collected.
For the rest of this Privacy Policy:
- “we, us, and our” will refer to all services, service areas, and workers of Alfred Health
- “you or your” will refer to the user of the App
- “App” will refer to all Alfred Health Mobile Applications including the Patient Portal App
- “health information” will refer to any information that you give us about you or your health, as well as information that we receive about you
- “personal information” will refer to information or an opinion that could be used to identify you
This Privacy Policy
This Privacy Policy outlines how we collect, use, store, and share personal and health information that you may give us or we may collect from you when you use our App.
We may modify this Privacy Policy at any time. Your use of the App is governed by the terms of this Privacy Policy and constitutes your acceptance of this Privacy Policy and any updates.
Security
We use reasonable security measures to protect the privacy of personal and health information under our control and appropriately limit access to it. We use a variety of information security measures to protect your online interactions with us through our App. Alfred Health uses encryption technology, such as Secure Sockets Layer (SSL) to protect your personal information during data transport. SSL protects information you submit via our App. We will take reasonable steps to ensure the integrity and confidentiality of personally identifiable information and health information that you provide.
What information can the App access on your device?
We attempt to minimize the amount of your personal or health information stored or retained on your device. Nevertheless, our App may:
- temporarily store your personal information in memory or on the device while you use the App
- access folders and files on your device when you download files directly to the device. Can be used to attach files to Messages (if this feature is turned on in the future).
- request microphone permission. This allows accessing and recording microphone audio from your device if you chose to do so. Can be used for video visits (if this feature is turned on in the future).
- request camera permission. This is used for accessing the camera or capturing images and video from the device if you chose to do so. Can be used to upload attachments to Messages, can also be used for video visits (if this feature is enabled on in the future)
- access your images library. This can used for uploading attachments to Messages, and also can be used for video visits (if this feature is enabled in the future)
- access your geo-location. Can be used to locate a Doctor near the user (if this feature is turned on in the future)
- WIFI permission is used during checkpoints in the video library to help identity what network the user is on when they request support and we need to work with their IT admins.
- this app requires access to this device's International Mobile Equipment Identity (IMEI) to perform video visits.
What Information Does Alfred Health Collect About You?
To operate the APP and to provide you with care or other services, Alfred Health may collect personal and health information about you such as:
- your name
- contact details, including your email address, telephone number, and street address
- your age and/or date of birth
- demographic information
- information you provide to us through patient surveys
- information about your health and treatments given
How do we use your information?
Alfred Health does not sell or license any information that you provide to us as you use our App. We will take reasonable steps to protect your information from misuse. The collection and sharing of information is limited to that which is necessary.
We may collect and use your personal or health information for the following purposes:
- to enable you to access and use our App
- to confirm your identity when you sign into the App
- to securely contact and communicate with you
- to connect you with your health services provider when using the Patient Portal App
- to assist you with your inquiries, including to be connected with your health services provider
- to provide services for a purpose that is directly related to the primary purpose for which your information was collected
- for a purpose permitted or required by law
Alfred Health acknowledges Google Play’s requirement that if the App has been created specifically to support the COVID-19 response, then Alfred Health:
- may not collect personal information through the App unless it is required to support the COVID-19 response or provide a health service, or as otherwise permitted or required by law
- may only use personal information collected through the App to support the COVID-19 response, conduct epidemiological research, provide a health service, or as otherwise permitted or required by law
Who else might we share your health information with?
We may disclose your personal or health information for the following purposes:
- to a health professional outside Alfred Health who requires the information in connection with your further treatment
- to comply with an order from a Court or Tribunal
- to report notifiable diseases or demographic information to the Victorian Department of Health
- to report health and personal information under the Health Services Act 1988 for quality and safety purposes
- for a purpose permitted or required by law
What information can you access through the Patient Portal App?
The Alfred Health Patient Portal App provides a view into your Alfred Health’s Electronic Medical Record and allows you to communicate securely with us. The information available for you to view through the App is not a comprehensive view of all the data in your Alfred Health electronic medical record. Through the App, you can access your health profile which includes:
- all immunisations and allergies recorded
- Alfred Health test results (excluding genetic testing and anatomic pathology)
- past procedures at Alfred Health
- letters from your healthcare providers and discharge summaries (since 2020)
- COVID-19 test results, if tested at an Alfred Health facility
Downloading and/or sharing your Health Information
It is your choice to share your information that is accessible through our App.
When you share information from the Patient Portal App with another individual, you acknowledge and accept responsibility for the decision to provide them access to your sensitive information.
Additional Information
For more information, please view these:
For further information relating to this privacy policy, please contact the Chief Privacy Officer at: