Share your experience and help improve care
Alfred Health is encouraging current and former patients, and family members, to improve care by joining the health service as a volunteer consumer advisor.
The recruitment campaign is looking for Consumer Advisors who are interested in making a difference to healthcare, improving patient experience, and can communicate with people from a range of different backgrounds.
Consumers will have the opportunity to have a say at how care can be improved at The Alfred, Caulfield and Sandringham Hospitals, as well other community health programs and services.
Alfred Health’s Lead for Patient Experience and Consumer Participation Program, Suzanne Corcoran, said we learn through our patients, their families and carers.
“Sharing your experience of our health service can help us improve our services and better meet the needs of our growing community,” Ms Corcoran said.
“Consumer Advisors provide meaningful advice as they know firsthand what works and what doesn’t.”
Consumer Advisor, Berna Gungoren Can, spent time as a patient at The Alfred. She started in the role last year and said she wanted to help be a voice for culturally diverse patients.
“As an immigrant and a current user of health services, I empathise with culturally diverse patients and understand some of the barriers and challenges they may face,” Ms Gungoren Can said.
“Since I started, I’ve been involved in many projects, including actively participating in the planning, development and evaluation of these services and represent my cultural point of view.
“I feel a great sense of achievement knowing that my feedback is listened to, acknowledged and used to improve quality of services.
“We’re all current or potential users of healthcare services and becoming a consumer is also a unique opportunity to give back to the society.”
As a Consumer Advisor at Alfred Health, you may be involved in:
- developing and improving patient information and communication, such as brochures
- interacting with patients, including through face-to-face surveys, to help evaluate our services
- participating in discussions or projects about improving quality, safety and patient experience
- exploring new ways to use technology to access a personal health information
- advocating for patients and their family on committees and working groups.
People who speak languages other than English are also encouraged to apply.
For more information about the role and how to apply, please visit our website: www.alfredhealth.org.au/consumeradvisor