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Mr Jarrard O'Brien BSc(Hons)
Chief Experience Officer
Jarrard commenced as Alfred Health’s first Chief Experience Officer in December 2021, leading the organisation to understand patient and staff experience, and use these to drive improvement and innovation.
He is responsible for providing leadership and direction to demonstrate the link between staff wellbeing and better experience and outcomes for patients.
Jarrard’s team includes Patient Experience and Consumer Engagement, Human Resources and Employee Experience, Organisational Development, Redesigning Care, and Learning and Innovation support. Collectively the team helps the organisation to understand patient and staff experience, and use these to drive improvement and innovation.
Jarrard is an anthropologist by background and has worked for more than 20 years in public health systems in the UK, NZ and Australia. He is passionate about putting people at the heart of healthcare delivery and bringing people together to co-design innovative solutions to health problems. Jarrard is committed to equity, diversity and inclusion, and is currently completing his PhD looking at the contemporary impact of colonisation on indigenous health experience in NZ.