Visitors & visiting hours
As part of our response to managing the coronavirus outbreak, we have reduced our visiting hours and introduced a daily limit on visitors.
We need to protect our vulnerable patients and the staff caring for them.
Following updated advice from the Victorian Chief Health Officer, and until further notice, people from the following postcodes should not be visiting Alfred Health services or patients: 3012, 3021, 3031 3032, 3038, 3042, 3046, 3047, 3051, 3055, 3060, 3064. Those with a pre-planned appointment, requiring emergency treatment, elective surgery or needing to provide care giving are exempt.
In addition to the advice on postcodes and the restrictions outlined below, screening stations are in place upon arrival to the hospital:
- Your temperature will be taken and you will be asked some screening questions to make sure you are well enough to visit
- You will be given a sticker to wear on your sleeve during your visit, indicating you have presented to the screening station on entry
- Avoid queuing and delays for entry by:
- Not coming in early
- Avoiding the peak time of 3pm if possible
- Call ahead of your visit and confirm which ward the person you are visiting is on.
- Visitors are now limited to close family members and significant others and must be 18 years and over
- Only one visitor, per patient, per day for a maximum of one hour
- There will be no visitors for suspected or confirmed COVID-19 patients
- Visiting hours are now between 3 - 7pm
- You must not visit if you are feeling unwell
- Visitors cannot wait in clinical areas (e.g. family rooms or lounge areas)
- Visitors must first present to the reception area of the department or ward and will be required to sign in and out of a visitors log
- If attending an appointment, only one person must attend with the patient, and social distancing requirements must be adhered to
- No overnight stays.
Thank you for your cooperation in helping us care for the people who need us most at this time.
Why have you introduced a visitor limit?
While we recognise that visitor restrictions may be disappointing, this decision has been made with the support of infectious diseases experts to help minimise the chance of coronavirus spreading in our hospitals.
When is a good time to visit?
Our general visiting hours are currently from 3pm to 7pm.
Which wards does this apply to?
Our general visiting hours apply to all of our wards – including our Psychiatric Inpatient Unit.
Visits to patients in our Intensive Care Unit are at the discretion of the clinical team.
If there are exceptional circumstances please call ahead and talk to the nursing staff on the ward.
Hand hygiene and physical distancing
Hand hygiene stations are located throughout the hospital. Please clean your hands regularly during your visit. You can also follow these tips to keep your loved one, and our staff, safe.
Do not congregate in family waiting rooms and lounges. Apply physical distancing, or consider going for a walk in Fawkner Park.
What should I do when I arrive?
When you arrive on our wards, check in at the main reception desk to register your arrival. One of our team will talk to you about the environment and how you can help promote rest and recovery. You will also need to sign out when you leave.
Is it okay for children to visit?
Only visitors who are over-18 years of age are able to visit at this time.