Caulfield Community Health Service (CCHS) is a comprehensive service consisting of centre, community and home based health professional services and health promotion activities to assist people in our community to improve and maintain their health.
What we do
Services for adults
- Alfred Health Home Care Packages
- community health nursing - including short-term support & monitoring
- Type 2 Diabetes Service
- social work - including counselling, casework, outreach, short term support & monitoring
- nutrition and dietetics - including No More Diets group
- occupational therapy
- physical activity - including strength training and Activate groups
- physiotherapy - including ankylosing spondylitis course and hydrotherapy
- exercise physiology
- speech pathology
- needle syringe program
Services for children and young people
- nutrition and dietetics
- occupational therapy
- speech pathology
- social work - including counselling, family therapy, relationship therapy, casework
- plagiocephaly program (0-6 months)
- engaging adolescents
- sexual & reproductive health education
- school transition
- early language development
- sensory programs
- social skills
- 123 Magic & Emotion Coaching Parent Course
- Tuning into Kids
Health promotion is the process of enabling people to increase control over and improve their health. We are committed to undertaking high quality health promotion to meet the diverse health and wellbeing needs of our local community.
Health promotion aims to maximise health and wellbeing for individuals and communities and prevent illness and injury. CCHS health promotion activities focus on:
- healthy families
- healthy ageing
Who we care for
CCHS focuses on providing services to people who live, work or study within the City of Glen Eira, City of Stonnington, City of Port Phillip and City of Bayside (North of South Road). We are also able to provide some services for people from other areas.
We are able to provide assistance for people who have a visual or hearing impairment and those requiring interpreters.
Commonly asked questions
The number 605 bus stops just outside Caulfield Hospital, where we are located.
Once your referral has been accepted a clinician will contact you to make an appointment. Depending on the type of appointment, your first appointment may be here at the centre or in your own home.
Please arrive at your appointment 10 minutes early to check in. Please note that a fee payment is now required before all appointments.
At Caulfield Community Health Service, we have a fair and transparent fee for service process. Fees are set in line with Government guidelines and are based on your income.
A fee for service is a financial contribution that you make towards the cost of the health care service you receive. This fee will depend upon your income level. At the time of your referral, we will ask you to declare if you are a high, medium or low income earner. We will explain to you the high, medium and low fees for the relevant services at the time of referral processing.
These income level categories and fee levels will be indexed annually. Your fee may be reassessed if your financial circumstances change or if you request a review.
You are welcome to visit CCHS during business hours to find out more, or contact us by email at email@example.com.
Fees apply to most programs and services within CCHS. In exceptional circumstances, fees may be reduced or waived.
Find out more about fees for service.
We encourage you, your family and carers to be involved in your care. The team will talk with you and the people who support you (with your permission) about your needs and answer any questions you have. Together we will help you achieve your aims.
- Your appointment letter
- Relevant X-ray films, scans or any other test results or reports
- Existing prescriptions and medications
- Medicare care
- Pension card
- Healthcare card
- Veteran’s affairs card
- TAC or Workcover documents
- Glasses, hearing aids, walking aids
- If you are attending an exercise program, you will need to wear comfortable clothing so that you can be actively involved
- Please wear comfortable shoes that are firm, supportive and enclosed
If your circumstances change please contact main reception on 9076 6666. We require 24 hours or more notice for cancellations or rescheduling.
We can contact you via an interpreter in your language, and have an interpreter present at your appointment, at no additional charge for the interpreter.
Contact us to let us know how we can help you better for your appointment.
We can contact you with either a text to your mobile phone or use the Text Telephone (TTY) with the National Relay Service. We can organise an Auslan interpreter for your appointment. There is no additional charge for the Auslan interpreter
Your consent to participate in CCHS programs/appointments is required at your first appointment. We will request your consent again if we need to contact anyone outside of Alfred Health (e.g. your doctor, local council).
Your information remains confidential at all times.
Caulfield Hospital is a smoke free environment. Smoking is not permitted in any of the buildings or the hospital grounds. We also ask that you do not smoke during sessions that take place at your home.
If you would like to talk about support options for quitting smoking, please speak to your care team.
How to access this service
Contact us directly
Caulfield Access is responsible for intake, information and referral processing for a wide range of community and ambulatory services.
Family, carers, case managers and patients can contact Caulfield Access to access our services.
Once a referral has been received, a Care Coordinator will phone the patient to discuss their needs and organise appropriate services. The Care Coordinator will provide the patient with their phone number. Patients are encouraged to contact the Care Coordinator if they have any concerns.
To make a referral
Call the Caulfield Access Unit on (03) 9076 6776
What to bring
Every time you come
- Medicare card
- Health Care Card and/or concession card (if you have one)
- Private health insurance card (if applicable/if you want to use it)
- Adverse drug alert card (if you have one)
- Previous x-ray films, scans, ultrasounds or any other test results or reports
- Medicines you need to take while you are here
- List of medicines you are currently taking (or the boxes), including medicines you have bought without a prescription, such as herbal supplements and vitamins
- Glasses, hearing aid, walking frame
For a clinic appointment
- Your appointment letter
- Any special items listed on your letter
- TAC or Workcover claim number (if relevant)
For day rehabilitation
- Comfortable day clothes, such as a tracksuit
- Well-fitting, closed-toe styled shoes with firm grip soles. Do not wear open back, slip-on slippers
ResourcesAll patient resources
Ankylosing Spondylitis Brochure - CCHS
Caulfield Community Health Service Brochure
Children’s Footwear fact-sheet - CCHS
Fees for service - CCHS 135 KB
Information about fees for our services
Frequently asked questions - CCHS 277 KB
Footwear Advice Brochure - CCHS
Health Assessment Questionnaire - CCHS 47 KB
Nutrition and Dietetics - CCHS
Paediatric and Youth Occupational Therapy Brochure - CCHS
Paediatric Physiotherapy Brochure - CCHS
Paediatric Psychology - CCHS
Paediatric, Youth and Family Nutrition & Dietetics Brochure - CCHS
Physical Activity for Adults Brochure - CCHS
Physiotherapy Brochure - CCHS
Podiatry Brochure - CCHS
Podiatry for Children Brochure - CCHS
Services for Children, Youth & Families - CCHS
Social Work: Counselling & Casework - CCHS
Speech Pathology Brochure - CCHS