Telehealth frequently asked questions
If you have further queries or concerns, please raise these with your Alfred Health clinician in your next appointment.
Common questions about telehealth
No. Eligible telehealth consultations will be bulk-billed to Medicare. There will be no cost to you.
Alfred Health will maintain a high standard of care regardless of whether you have a consultation in person or via telehealth.
Your specialist will decide, based on your specific needs, condition, and treatment plan, whether a telehealth appointment will meet this standard and is suitable for you.
All telehealth consultations are private, confidential and adhere to the same clinical standards as face-to-face consultations at Alfred Health.
If the connection is interrupted or lost, the consultation will be continued by telephone or another appointment time will be booked.
If you are experiencing issues on the day and are unable to start the video call, please contact Alfred Health to reschedule, using the contact information at the bottom of your appointment letter.
Yes, please ask your Alfred Health specialist for an interpreter when you are requesting a telehealth appointment. We will organise for an interpreter to support you in your telehealth consultation.
If your appointment needs to be rescheduled, we will organise a new date and time.
If your situation changes and you would like to attend your next appointment in person, we will organise a face-to-face appointment at Alfred Health.
Please contact us using the details on your Alfred Health appointment letter to make these changes.
Yes, your family or carer can attend your telehealth appointment.
If you are running late, we cannot guarantee that a clinician will be available at a different time.
Please ensure that you start a telehealth call at least 10 minutes before your appointment. This will let you troubleshoot any issues that might delay your call.
Our services can be busy. We will do our best to see you as close to your appointment time as possible and appreciate your patience in this matter.
If your appointment is 30 minutes late, please call the number on your appointment letter.
Please contact your clinic to request a video appointment. Your specialist will decide, based on your specific needs, condition, and treatment plan, whether a video appointment will meet this standard and is suitable for you. Contact details can be found on your Alfred Health appointment letter or confirmation SMS. If you have not received either of these, please contact the Alfred Health switchboard.