Redesigning Care at Alfred Health

Redesigning Care was established as a dedicated redesign department at Alfred Health in August 2007.  By providing a dedicated, qualified resource to redesign projects, Alfred Health, in collaboration with the Department of Health, aims to provide consistent best practice frameworks to system and process improvement across the service.

The fundamental principles of redesign call for a structured, strategic investigation and, where required, redesign of processes and systems in order to ultimately improve the patient experience. This involves developing a true understanding of the area under review by gathering information on staff and consumer experience, along with quality data analysis.

The Redesigning Care team is made up of qualified redesign facilitators and by utilising a consistent redesign framework works with and supports clinical areas across the organisation in planning and delivering service improvement initiatives.

The long-term aim of redesign work for Alfred Health is to develop processes and systems across the organisation that will allow the organisation to "get it right first time". Significant improvements have been realised through redesign at The Alfred as measured by reduced patient wait times, improved patient satisfaction, reduced queuing and improved efficiency of key hospital processes.