Compliments & Complaints, The Health Services Commissioner

Making Comments at The Alfred

As a patient (this includes both inpatients and outpatients) of The Alfred you may have some concerns about your hospital stay or service that you would like addressed.

Concerns should be addressed in the first instance to the Nurse Manager, doctor or health professional of that area.

You will be able to express any concerns or complaints that you have about your hospital experience without any fear of being disadvantaged.

If you feel that you would like further assistance The Alfred has a Patient Liaison Officer who acts as a facilitator to resolve complaints while ensuring that the rights and interests of both you and The Alfred are protected.

Lessons learned from complaint resolution are used to improve The Alfred's services.

Hours 8am - 4pm Monday to Friday

Ph:(03) 9076 8001
Fax:(03) 9076 3409

Click HERE to email

or write to:

Patient Liaison Officer
The Alfred
PO Box 315
Prahran VIC 3181

The Patient Liaison Officer is available to all patients, their relatives, carers and friends.

Making Comments at Caulfield Hospital

If you have a concern or problem about any aspect of your stay or treatment, please tell the staff directly involved with your care.

Caulfield Hospital's staff are committed to solving problems quickly. If you are not satisfied with the response you receive you can speak to our Patient Liaison Officer.

To contact our Patient Liaison Officer, just ask a member of the health care staff or telephone 9076 6127.  You may also use this form and send it back to us.

Click HERE to email

or write to:

Patient Liaison Officer 
Caulfield Hospital
260 Kooyong Road
Caulfield, Vic 3162

Making Comments at Sandringham Hospital

We are always happy to hear from patients and visitors about the service and care we provide. Compliments and complaints help us improve our service and we value your feedback.

Please address any complaints to the staff in the area or call the Patient Liaison Officer on 9076 8001.

Your feedback can be made to those directly involved or in writing. All complaints are treated confidentially. You may also use this form and send it back to us.

Click HERE to email

address to:

Patient Liaison Officer
The Alfred
PO Box 315
Prahran VIC 3181

The Health Services Commissioner

The Health Services Commissioner is independent and facilitates the resolution of complaints by consumers.

You may choose to involve the Health Services Commissioner if you feel that Alfred Health has not resolved the issues that you have raised to your satisfaction.

You can contact the Commissioner at:

Health Services Commissioner
30th Floor, 570 Bourke Street
Melbourne 3000
03) 8601 5200
Toll Free 1800 136 066