Alfred Health ensures that consumers, family members and carers have access to the publication, The Australian Charter of Healthcare Rights in Victoria.
This publication describes what consumers and carers can expect from the health service and where they can go if they have any concerns.
The Department of Health have also produced a brochure, which you can also find on their website, here.
A summary of the rights found in The Australian Charter of Healthcare Rights in Victoria follows:
Access - a right to access health care.
Safety - a right to receive safe and high quality health care.
Respect - a right to be shown respect, and to be treated with dignity and consideration.
Communication - a right to be informed about services, treatment, options and costs in a clear and open way.
Participation - a right to be included in decisions and to make choices about your health care.
Privacy - a right to privacy and confidentiality of your personal information.
Comment - a right to comment on your health care, and to have your concerns addressed.Top
The Charter is also available in:
For information about how to make a complaint and for details of the Alfred Health Patient Liaison Officers click here.
If you are not satisfied with the way Alfred Health is responding to your concerns, you have a right to complain to the Victorian Health Services Commissioner. Click here for contact details of the Commissioner.Top