Quality services are important to us. We care about your views and experience and value your feedback.
If you have a compliment, complaint or general feedback you may:
You will find a box in each of the reception areas where you can anonymously lodge your form. The form is then sent to our Complaints Liaison Officer who will contact you to discuss the matter within 24 hours of receiving the feedback.
If required, an investigation will be undertaken and a response will be sent to you within 10 working days (where possible).
If the matter remains unresolved or you are still dissatisfied, you can contact the Health Services Commissioner, 30th Floor, 570 Bourke Street, Melbourne 3000.Top