At Alfred Health, we work in partnership with patients, carers, families and other consumers of our services to improve the patient experience of care in the following ways
Committees, working groups, focus groups and other activities to use the patient or consumer perspective in
- Service planning
- Developing models of care
- Care measurement and evaluation
- Review and development of patient information materials
- The collection and analysis of patient feedback to help us identify where we are doing things well but where we need to make improvements
Individual patients and families are also encouraged to exercise their own health care rights by making decisions about their own healthcare and treatment decisions.
The term patient is inclusive and is used at Alfred Health when referring to consumers, carers, clients, families, residents and other support people.
At Alfred Health, we use the term consumer interchangeably also, but use it more frequently when referring to past, current or potential users of our health service or another health service who uses their own personal experience to formally assist us improve our services by presenting the patient, family or community perspective.
Acknowledging the many different health care experiences people have of our health service and others, we have developed four levels of participation for different types of consumers dependent on their experience and interest. For more information about how you can use your experience and interests to help improve our services,
Level 3: Patient/Carer
Level 4: Mental Health Consumer
A member of the Community Advisory Committee (considered a community representative)
A member of the consumer register (considered a type of volunteer)
Current or past patients/carers participating in short term or one off activities
Consumer or carer consultant employees specific to mental health services