Language Services - Interpreters
Staff
Description of Service
Alfred Health is committed to responding to the needs of all Culturally, Linguistically and Religiously Diverse (CALD) consumers.
NAATI accredited interpreters are provided for CALD consumers;
- who request an interpreter,
- who prefer to speak a language other than English,
- who are unable to have every day conversations in English,
- who are able to have every day conversations but are not able to discuss clinical issues in English, and
- when staff need an interpreter to ensure effective communication.
AUSLAN interpreters can be provided to all consumers who are Deaf or have a hearing impairment.
Telephone interpreters can be accessed for after-hours, emergencies, or if an on-site interpreter is unavailable.
Translated information can also be provided.
Other services include;
- Staff education on how to respond to the needs of CALD consumers;
- Multicultural and Interfaith intranet site and regular staff newsletter to inform staff of resources, training, services, and other information relevant to CALD consumers;
- IT training on how to book an interpreter;
- Consultation and advice.
Click here to download the Multicultural and Language Services brochure
Click here to download a copy of The Australian Charter of Healthcare Rights in Victoria. This is available as a free printed brochure (order from Supply via e-req) or as an audio file, in Braille and 25 community languages from the Department of Health.